jiliq Privacy Policy – How We Handle Your Personal Data
Your privacy is a core commitment at jiliq, not an afterthought. This Privacy Policy explains exactly what personal data we collect from players in the Philippines, how we use it, who we may share it with, and the rights you have over your own information. We encourage you to read this document in full before registering so you can make an informed decision about your data.
1. Information We Collect
When you register and use the jiliq platform, we collect several categories of personal data to operate our services effectively and in compliance with applicable Philippine regulations. The categories below describe what we collect and how each type of data enters our systems.
Account Information
During registration, we collect your full legal name, date of birth, email address, mobile phone number, and the login credentials you create. We may also request a government-issued identification document during our Know Your Customer (KYC) verification process to confirm your age and identity as required under our operating obligations in the Philippines. This information is essential for creating and maintaining a secure, verified account and cannot be omitted during onboarding. Accurate account information also helps us communicate with you about transactions, promotions, and any account-related matters in a timely and personalised way.
Device and Browser Data
When you access jiliq through a web browser or our Android application, we automatically receive technical information about your device, including your IP address, device type, operating system version, browser type and version, screen resolution, and mobile network or Wi-Fi connection details. This technical data helps us optimise the platform experience for the wide variety of devices and network conditions used by players across the Philippines. It also supports our fraud detection systems by allowing us to identify unusual access patterns, such as logins from unfamiliar devices or locations that may indicate unauthorised account access.
Philippine Peso Payment Information
All deposits and withdrawals on jiliq are conducted in Philippine Peso (PHP). When you make a financial transaction, we record the payment method type, the last few digits or reference identifier of the payment account, transaction amounts, timestamps, and transaction status. We do not store your complete payment credentials such as full GCash PIN or full bank account numbers on our servers. Payment processing is handled through compliant third-party payment processors, and the data they handle is governed by their own security and privacy standards in addition to our requirements.
Usage and Gameplay Data
We collect records of your activity on the platform, including the games you play, bet amounts, session durations, pages visited, features accessed, and promotional offers you interact with. This usage data helps us personalise your experience, tailor relevant promotions, and monitor for any patterns that may indicate problem gambling behaviours in line with our Responsible Gaming commitments. Usage logs are also retained for dispute resolution and regulatory reporting purposes where required.
2. How We Use Your Data
jiliq uses the personal data it collects for specific, defined purposes that are directly related to the provision and improvement of our gaming platform and the fulfilment of our legal and regulatory obligations in the Philippines. We do not use your data for purposes that are incompatible with those described in this section without first obtaining your consent where required by law.
Your account information is used primarily to verify your identity, manage your account lifecycle, process deposits and withdrawals in Philippine Peso, and communicate with you about your account status, promotions, and platform updates. Device and browser data is used to deliver a consistent, performant experience across mobile and desktop environments and to detect and prevent fraudulent or unauthorised account activity. Gameplay and usage data is used to personalise your experience on the platform, surface relevant game recommendations, and evaluate the effectiveness of promotions so we can continuously improve our offering. We may also use aggregated and anonymised usage data for internal analytics and business intelligence purposes, in which case the data cannot be linked back to any individual player. Where required by law or our licensing conditions, we may use your data to fulfil reporting obligations to regulatory authorities in the Philippines.
We will only send you direct marketing communications — such as promotional offers or new game announcements — where you have provided consent to receive them or where we have a legitimate interest to do so under applicable law. You may opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team as described in the contact section below.
3. Cookies and Tracking Technologies
jiliq uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit our site, and they serve a number of important functions related to your session, preferences, and platform security. By continuing to use the jiliq website or app after being informed of our cookie practices, you consent to the use of cookies as described in this section.
We use strictly necessary cookies to keep you logged in during an active session, maintain your language and display preferences, and protect against cross-site request forgery. Without these cookies, core platform functionality would not operate correctly. We also use functional cookies to remember your in-session choices, such as your preferred game category or display settings, so you do not have to reconfigure them each time you visit. Performance and analytics cookies help us understand how players navigate the platform — for example, which pages are visited most frequently and where users experience friction — so we can prioritise improvements that benefit the most players. These cookies collect data in an aggregated form and do not identify individual users by name.
You can manage your cookie preferences through your browser's built-in settings, where you can block or delete cookies at any time. Please be aware that disabling strictly necessary cookies may impair your ability to use certain features of the jiliq platform, including logging in and completing financial transactions. If you are using our Android application, cookies are managed within the app's webview environment and are governed by the same principles described here. We do not use cookies to serve third-party advertising on the jiliq platform.
4. Data Storage and Security
jiliq takes the security of your personal data seriously and employs a range of technical and organisational measures to protect the information we hold about you from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the jiliq platform is encrypted in transit using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted by third parties during transmission.
Data at rest is stored on secured servers with access controls that limit who within our organisation can view or process personal data, based on the principle of least privilege. Our systems are monitored continuously for security incidents, and we maintain incident response procedures to address any potential breach in a timely manner. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant regulatory authorities as required by applicable law without undue delay.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and business obligations, including the resolution of any outstanding disputes or the production of records required by authorities in the Philippines. When your data is no longer needed for these purposes, it will be securely deleted or anonymised in accordance with our internal data retention schedule. You may request information about our specific retention periods by contacting our support team through the details provided in the contact section of this policy.
5. Sharing Data with Third Parties
jiliq does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We will never exchange your personal information for financial compensation with advertisers, data brokers, or any other commercial entity. However, we do share your data with a limited set of trusted third-party service providers and authorities where it is necessary to operate the platform, comply with the law, or protect the interests of our players and our business.
We share data with payment processors who facilitate your Philippine Peso deposits and withdrawals. These processors receive only the data needed to complete your transaction securely, and they are contractually obligated to handle your information in accordance with applicable data protection standards. We also work with game content providers who supply the slot, live casino, and sports betting products on the jiliq platform; these providers may receive session and gameplay data necessary to deliver and audit their games, but they are not permitted to use this data for their own marketing purposes. Our technology and infrastructure partners who provide hosting, security monitoring, and analytics services may have access to certain platform data as part of their service delivery, and all such partners are bound by data processing agreements that restrict the use of your data to the purposes we have specified.
We may also disclose your personal data to government authorities, law enforcement agencies, or regulators in the Philippines where we are legally required to do so, including in response to a valid legal process, court order, or regulatory investigation. In all cases, we will disclose only the minimum data required to comply with the relevant obligation.
6. Your Rights as a User
As a registered player on the jiliq platform in the Philippines, you have specific rights in relation to your personal data. These rights are important and we are committed to honouring them in a timely and transparent manner. If you wish to exercise any of the rights described below, please contact our support team through the details in the final section of this policy.
Right to Access
You may request a copy of the personal data jiliq holds about you at any time. We will provide this information in a clear, structured format within a reasonable timeframe after verifying your identity.
Right to Correction
If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many details directly from your account settings page.
Right to Deletion
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations that may require us to keep certain records.
Right to Object
Where we process your data on the basis of legitimate interest, you have the right to object to that processing. You may also opt out of direct marketing communications at any time without providing a reason.
We will respond to all data rights requests as promptly as possible and in any case within the timeframe required by applicable Philippine data protection law. Please note that some requests may require identity verification before we can process them, to protect against unauthorised third-party access to your information. If you are unsatisfied with our response to a data rights request, you may have the right to escalate your complaint to the relevant data protection authority in the Philippines.
7. Protection of Minors
The jiliq platform is strictly intended for adults who are at least 21 years of age in accordance with the applicable age requirements for online gaming participation in the Philippines. We do not knowingly collect, process, or retain personal data from individuals who are under the age of 21. If we become aware that we have inadvertently collected personal data from a minor during the registration process, we will take immediate steps to delete that data and close the associated account without delay.
Our registration process includes an age verification step that requires players to confirm they meet the minimum age requirement, and our KYC verification process provides an additional layer of confirmation by requiring identity documentation. Parents and guardians who believe that a minor may have registered on the jiliq platform or accessed it without their knowledge are strongly encouraged to contact our support team immediately so that the matter can be investigated and resolved. We are committed to maintaining a safe gaming environment and take our obligations with respect to underage access seriously. Please refer to our Responsible Gaming page for additional information about the tools and protections available to support safe play.
8. Policy Updates
jiliq reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements applicable to our operations in the Philippines. When we make material changes to this policy, we will update the "Last Updated" date displayed at the top of the document and publish the revised version on this page. Where changes are significant in nature — for example, where they affect how we use your data in a way that is materially different from what you previously agreed to — we will make reasonable efforts to draw your attention to those changes through an in-platform notification or a communication to your registered email address.
Your continued use of the jiliq platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. We encourage all players to review this page periodically so they remain informed of the current practices governing the handling of their personal data. If you have any concerns about a change to this policy or would like to understand how a specific update affects your account, please do not hesitate to reach out to our support team through the contact details provided below. Staying informed is the first step toward managing your privacy effectively, and we are here to help make that process as straightforward as possible.
9. How to Reach Our Support Team
If you have any questions, concerns, or requests related to this Privacy Policy or the way jiliq handles your personal data, our support team is available to assist you. Whether you want to exercise one of your data rights, report a potential privacy issue, or simply seek clarification on a specific aspect of this document, we are committed to providing a clear and helpful response in a timely manner.
The fastest way to reach us is through the contact channels listed on our FAQ page, which is updated regularly with the most current support options available to Philippine players. Please include a clear description of your privacy-related request in your message, along with your registered account email address so we can locate your records and verify your identity before processing any data-related requests. We aim to acknowledge all privacy inquiries promptly and to resolve them within a reasonable timeframe in accordance with our obligations under applicable Philippine data protection law. If you would like to review the Terms and Conditions that govern your use of the platform alongside this Privacy Policy, you are encouraged to do so to ensure you have a complete picture of your rights and obligations as a jiliq player.
Ready to Play with Confidence?
Your data privacy is protected every step of the way at jiliq. From your first deposit in Philippine Peso to every game session on mobile or desktop, our security standards are built to keep your personal information safe. If you have reviewed this policy and are ready to get started, creating a free account takes just a few minutes.